Arrived Inc. and its affiliates (collectively, “Arrived AI”) are committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy outlines how Arrived AI collects, uses, discloses, and safeguards information about you in connection with the Arrived AI services, websites, and other interactions with you. We also describe the choices you have about your information.
Effective date: October 23, 2022.
Arrived AI's suite of social media analytics and management and social care tools are accessible via our websites and mobile applications. These tools allow you to analyze your social media data and gain insights for content creation. Through this platform, you can analyze your social media, marketing, advertising campaigns, audience engagements and manage social media activities.
Any collection, use, and management of personal information by the social networks, including Facebook, Instagram, Twitter, LinkedIn, YouTube, Club House, Snapchat, Pinterest, Behance, Tumblr, and TikTok (collectively, the “Social Networks”) are governed by their respective privacy policies and terms. When using Social Networks, you are required to comply with their privacy policies and terms. We recommend you carefully review their privacy policies and terms, as Arrived AI is not responsible for the Social Networks.
Our Services also enable you to customize and connect your Arrived AI account to third-party services (“Third-Party Services”), including through apps you can access in the App Directory or which may be available to you via our platform. The collection of your information by these third parties is governed by the respective Third-Party Services’ privacy policies and terms. We recommend you carefully review their privacy policies and terms, as Arrived AI is not responsible for Third-Party Services.
We rely on you to comply with applicable privacy laws when collecting, using, or disclosing information about individuals through the Services, including obtaining any necessary consents and providing any necessary notices. If we receive any questions or complaints regarding your use of the Services, we will direct the request to you for further assistance.
Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and are using the Services for business purposes.
We collect information about you as reasonably necessary for the following activities:
This section of our Privacy Policy is specifically dedicated to Software as a Service (SaaS) versions of our products, which will be offered on our website in the future. As this policy pertains to our future SaaS offerings, it is subject to change as new products are introduced. We are committed to updating this policy to reflect the evolving nature of our services and technologies. Should you have any questions or concerns about this cookie policy, please feel free to contact us at support@arrivedai.com. We are here to provide clarity and support.
We may collect the following information when you use our Services:
Surveys, contests, events (such as webinars and in-person events) for those we host or are affiliated with:
Other interactions:
If you choose to enroll in training offered via Arrived AI Academy, we collect the same information that is required to sign up for the Services (see "Account information" above), as you will need a Arrived AI account to enroll. Where you undertake training courses with fees or apply for any of our certifications, we also collect billing and payment information.
Our careers site may collect information you choose to provide to us when applying for employment, which may include contact information, education and employment history, credentials, and LinkedIn profile information. We explain how we use your information here.
When you browse our websites, we collect information about you as described below, some of which is collected automatically:
We use your information for the purposes described below:
We use your contact information where appropriate to send you information about our Services, events, marketing communications (consistent with your preferences—see “Marketing emails, advertising and website browsing” below), and job opportunities.
We use email statistics, such as open rates, to assess the effectiveness of, and to make improvements to our communications. We also use engagement analytics to better understand your needs so that we can provide the information and services that would be more suitable for you.
We use information about you to help us understand usage patterns and other activities on our websites and applications so that we can diagnose problems and make improvements, including enhancing usability and security. We also use website personalization software to help us present information on our websites that may be more relevant to you, such as displaying resources applicable to your industry or organization size.
If you choose to provide information about you, your usage of social media services and other feedback during telephone calls and other interactions to our customer support and sales teams, we may use, monitor, and record this information for training purposes, to make improvements to our internal sales and marketing processes, and to improve our Services.
When using our Services, you may access, update, or correct most of your Account information by logging in to your account to edit your profile or organization record.
You can also delete information related to a contact, which is an individual who has contacted you through these services. When you delete a contact, their conversation history, attachments, and contact attributes are permanently removed from these services.
If you have requests that cannot be carried out by logging in to your account, such as accessing additional information or deleting information about you, for the Arrived AI services, please email our support team (support@arrivedai.com). Please note that we may need to retain certain information about you for as long as you maintain an account for our Services, to provide you with our Services, for record keeping purposes, for payment processing, to comply with our legal and regulatory obligations, to resolve disputes, or to enforce the Arrived AI terms of service or other agreements that may be in place between you (or your organization) and Arrived AI (collectively, the “Terms of Service”).
Requests to access, correct, update, or delete your information can be made in writing to our privacy team and will be handled within thirty (30) days unless they are unusually extensive or complex, in which case we will advise you of the expected timeline for handling your request.
If you have authorized us to access your Social Network account to provide the Services, you may revoke this access at any time. For example, if you have authorized us to access your information via the YouTube API services, in addition to our normal procedure for deleting stored data, you may revoke our access to your data via the Google security settings page.
You can contact our Support team for other general requests about your account by your preferred method listed (support@arrivedai.com).
For marketing communications, you may opt out of marketing communications sent by Arrived AI by clicking on the unsubscribe link in the marketing email you receive. Please note that if you are an Arrived AI user, unsubscribing from marketing communications will not affect product-generated emails sent in connection with your use of our Services.
Arrived AI participates in interest-based advertising (where you may have visited our websites or another website which allows us to display advertising relating to our Services). The Network Advertising Initiative has developed a tool that may help you understand which third parties have currently enabled cookies for your browser and how to opt out of those cookies.
Arrived AI does not rent or sell your information. We restrict access to your information to authorized employees and we do not share your information with third parties except in the circumstances explained below.
Our employees and authorized contractors may need to access information about you when they require this information to perform their job. For example, a customer support representative would need access to your account to validate your identity and respond to your question or request; our email communications team would need access to your contact information to ensure this information is sent correctly and any unsubscribe requests are properly managed; and our security staff would need to review information to investigate attempted denial of service attacks, fraudulent account activity, or other attempts to compromise the Services.
All our employees and contractors are required to agree to maintain the confidentiality and protect the privacy of your information.
We will share limited information about you to authorized service providers we use for marketing services, communicating with you, managing our customer database, the provision of professional services, and providing and managing the Services (including hosting data centers, securing our Services, and payment processing).
We limit the number of service providers who are permitted to process your Content for the purpose of assisting us in delivering the Services. We refer to these service providers as "subprocessors".
Where you have purchased a service from an authorized reseller or partner, we may provide information about you to (and may receive information about you from) the reseller or partner as necessary to support your use of the service you purchased.
When sharing your information with any of the above service providers, resellers and partners, we ensure they agree to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and only use your information to carry out the Services and your requests.
We may also participate in and run marketing events (e.g. conferences, webinars, and provide resources) with sponsors and other organizations. Where the sponsors or other organizations wish to collect your information for their marketing purposes, while we may facilitate this (e.g. information may be collected on the same registration form), they will be doing so independently under their own policies. We will advise you and provide you an opportunity for you to share your information with the sponsors or other organizations for such purposes, either upon registration or during the event.
Where you are using our Services and have chosen to connect your Social Networks to the Services, or if you authorize a Third-Party Service to access your account, you are agreeing to provide information about you to the Social Networks and the Third-Party Services under their respective terms and privacy policies. For example, if you choose to connect your YouTube account to the Services, this connection uses YouTube’s API services, and the Google Privacy Policy (located here) will apply to you.
Where your employer or an entity has purchased Services on your behalf, we may disclose information about you such as your name and email address, and some usage information including whether a user has logged in to the Service, frequency of login, time spent using the Services, and enrollment and completion of Arrived AI Academy courses to assist your employer or the entity in managing its use and maximizing the value of the Services.
We may share information about you among Arrived AI-controlled affiliates and subsidiaries, and they will protect your information in a manner that is consistent with this Privacy Policy and where applicable, in accordance with the privacy policy specific to the entity.
We may also disclose your information as part of a corporate transaction such as a merger or sale of assets. If we do, we will inform such entities of the requirement to handle your information in accordance with this Privacy Policy, or inform you that you are covered by a new privacy policy.
We may need to disclose information about you where we believe that it is reasonably necessary to comply with a law or regulation, or if we are otherwise legally required to do so, such as in response to a court order or legal process, or to establish, protect, or exercise our legal rights or to defend against legal claims or demands. For governmental data access requests concerning you or your organization, we would first attempt to redirect the request to you and/or we would first attempt to notify you unless we are legally prohibited from doing so.
In addition, we may disclose information about you if we believe it is necessary to investigate, prevent, or take action: (a) against illegal activities, fraud, situations involving potential threats to our rights or property (or to the rights or property of those who use our Services), or to protect the personal safety of any person; or (b) regarding situations that involve the security of our Services, abuse of the Services infrastructure, or the Internet in general (such as voluminous spamming, or denial of service attacks).
We also use professional advisors, including lawyers and accountants, and may be required to disclose information about you when engaging them for their services and as necessary for audits, financial and other regulatory reviews.
Under the General Data Protection Regulation (GDPR) and other data protection laws, information about you may only be transferred from your region to other regions if certain requirements are met. For instance, under the GDPR, information about you may be transferred from the European Economic Area (EEA) to outside the EEA if adequate data protections are in place.
Our Services are managed by Arrived AI’s headquarters in the USA. As the European Commission considers the USA to be a country which provides adequate data protection, information about you may be transferred from the EEA to the USA.
Arrived AI also uses third-party service providers, such as managed hosting providers, credit card processors, and technology partners to provide the software, networking, infrastructure and other services required to operate the Services. These third-party providers may process or store personal data on servers outside of the EEA, UK, and Switzerland, including in Canada or the USA. We rely on adequacy (if sent to Canada) and standard contractual clauses (if sent to the US or onward to other countries) to ensure that information about you is lawfully transferred under EU law. In this case, we have implemented supplementary measures as outlined in the section
By its nature, social media data can be shared with people around the globe. The Social Networks and Third-Party Services that you choose to integrate with our Services may collect, store, and process your information from various locations around the world according to their own terms and privacy policies.
Arrived AI maintains industry standard security safeguards to protect your information. This includes ensuring our employees receive appropriate security and privacy training and guidance so they are aware of the measures they need to implement to protect your information.
Access controls are in place to limit access to your information to those who need it to perform their jobs. For example, information about you may be provided to our customer support specialists to help you with your requests. Individuals who are permitted to handle your information must adhere to confidentiality obligations.
We encrypt data in transit and at rest, where appropriate, to ensure that your information is kept private. We undertake service provider security and privacy reviews to ensure that service providers follow our stringent requirements to safeguard your information, and we also enter into data protection agreements with our service providers. All payment information is fully encrypted and handled only by PCI certified organizations.
In general for the Arrived AI Services, we do not permanently store Content from Social Networks. Rather, when you login to the Services, we retrieve data from Social Networks and temporarily retrieve data and perform the required analysis resulting in computed data that ultimately enables the Services provided. We store the computed data. Arrived AI Analytics products will store computed data from social networks for several months to allow our customers to get the most impactful experience.
Aggregated data is used by Arrived AI for analysis, product improvement, and troubleshooting purposes. In some cases, Content may continue to exist on the Social Networks even after you or we delete it from our Services, and you will need to contact the relevant Social Network directly if you want it to remove this Content.
We retain your information as long as required to provide the Services requested by you, for record keeping purposes, to comply with our legal obligations, resolve disputes, and enforce the terms for the Services. After it is no longer necessary for us to retain information about you, or otherwise upon your request, we will dispose of it in a secure manner or anonymize the information.
Depending on the situation and the type of data involved, Arrived AI may act as a data controller or a data processor.
Arrived AI may act as a data controller when we are:
The legal bases for processing information about you include:
Where Arrived AI is acting as a data controller, you may have the following rights:
If you would like assistance on any of the above requests, please email our support team (support@arrivedai.com).
Where you are using our Services and making decisions about the personal data that is being processed in the Services (including selecting the Social Network accounts you wish to connect to the Services, or uploading and using Content), you are acting as a data controller and Arrived AI is acting as a data processor.
There are certain obligations under the GDPR that you have as a data controller, including being responsible for managing Content on the Services. As a data processor, Arrived AI will only access and process Content to provide you with the Services in accordance with your instructions (which you provide through the Services), the Terms of Service, the Social Networks’ terms, and applicable laws. As part of delivering the Services, we may process Content to further improve the Services, such as enhancing usability and developing new features.
If you are using the Services as an authorized user of a Arrived AI customer (whether that customer is your employer, another organization, or an individual), that customer determines its own policies (if any) regarding storage, access, modification, deletion, sharing, and retention of personal data and Content, which may apply to your use of the Services. Please check with that customer about the policies and settings it has in place.
If you are a consumer as defined in the California Consumer Privacy Act (CCPA) and as amended by the California Privacy Rights Act (CPRA) (collectively, “California Privacy Laws’), the following provisions apply to you. Definitions of terms are set out in the California Privacy Laws.
We have outlined certain rights in the section "4. What are your rights regarding the information about you?"
Under the California Privacy Laws, you may have the following specific rights:
You may access, update, or correct most of your Account information by logging in to your account; or you may exercise your rights by emailing our
While we disclose personal information to service providers for the purpose of managing our relationship with you (e.g. distributing marketing communications) and providing the Services, we do not sell your personal information.
We may make changes to this privacy policy at any time to reflect updates to our Services, applicable laws, and other factors. We will include a prominent notice on this website and/or our Services if we make any material changes, but we encourage you to stay informed by reviewing this policy periodically.
If you have any questions, concerns or feedback, please
email our Privacy team at support@arrivedai.com; or send a letter to:
Arrived Inc.
DBA Arrived AI
Attn: Arrived AI Privacy Team
If we are unable to resolve your concerns, you also have the right to contact your local data protection authority.
